Horizon Kinesis Club is committed to reducing waste and inefficiency and making our billing process as simple and easy as possible.  As of December 1 2022, it is required all clients provide a credit card on file with our HIPAA-compliant, secure practice management software, JaneApp.

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When you visit, our front desk staff will ask to see your card. They will manually enter the information into our system. Alternatively, you can add your card through our online booking system. Your payment information is stored on JaneApp’s secure servers for future transactions. Office personnel will not have access to your credit card.

 

For your protection, only the last 4 digits of your card will show on our system. The credit card on file will be used to pay account balances after insurance adjudication. Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office, showing what your total patient responsibility is.

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 additional ETIQUETTE AND REQUIREMENTS 

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• During the time you leave a credit card on file, if it expires or otherwise becomes unusable, we expect you to promptly provide a new means of payment.

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• Credits on your account after your insurance claim has been adjusted will be returned to the credit card on file.

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• You are responsible for knowing what services are covered, how often, and how much of the cost is your responsibility. You will be responsible for any portion of services that your insurance does not cover.

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• All patients who receive services at Horizon Kinesis Club will be required to have a credit card on file regardless of insurance or visit type.

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FREQUENTLY ASKED QUESTIONS

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Q: When I booked my appointment, the receptionist told me I have to keep a credit card on file with the office. I’ve never heard of that before?

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A: This is not surprising as it is not yet the norm in this area. Credit card on file (CCOF) is fast becoming a mandatory practice in the healthcare industry, and soon the majority of high-quality healthcare practices will adopt it. We are not the first to do this.

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Q: How does CCOF work? I’m nervous about giving up my sensitive financial information.

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A: Your card information is securely protected by the credit-card processing component of our HIPAA-compliant practice management system. This system stores the card information for future transactions using the same technology that credit card companies use. We cannot access the entire number; we can only see the last 4 digits. There is no way to export the card information out of our system. We can only use it to process a payment in our practice management system, creating an indelible record.

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Q: I always pay my bills on time. Why do I have to do this?

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A: The entire billing process is changing, and we are moving into a more fluid, simple practice. This helps to reduce unnecessary costs and dramatically cuts down on administrative time associated with billing.

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Q: What if there is a problem with my bill, and I don’t notice it until after the payment processes?

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A: We hope this doesn’t happen; however, we routinely review the accuracy of claims processed by insurance and will contact you if we find a problem. If you find a problem, please contact us right away so we can investigate it. If we owe you any monies, we will promptly refund it to the same card.